Frequently Asked Questions
Find quick answers for login, requirements, review timing, and support steps.
1
How do I start an application?
Select "Start Enrollment" to sign in with your email and access your dashboard.
2
I did not receive a login code. What should I do?
Check your spam folder first. If it is missing, request a new code from the login page.
3
Which documents are required?
You will be guided to upload identification and supporting documents during Phase 1.
4
How long does review take?
Review time depends on submission completeness and current volume. You will be notified as soon as the next step is available.
5
Can I update my information after submission?
Yes. If updates are needed, you will see a request inside your dashboard.
6
What if I need help?
Contact Suncor Support using the help icon on this page or reach out through the support channel listed in your portal.