Refund Policy - Suncor

At Suncor, we aim to keep the enrollment process fair, clear, and transparent.

Enrollment and processing fees help cover the administrative work involved in reviewing submissions, verifying documents, and managing applications.

Understanding Processing Fees

Once an application enters review or processing, time and resources are allocated to carefully assess the information provided.

When a Refund May Be Considered

• Duplicate payments made in error
• Verified technical payment issues
• Payment concerns reported before processing begins

Situations Where Refunds May Not Apply

• Application already under review
• Required documents not submitted
• Voluntary withdrawal after processing begins
• Decisions made using submitted information

How to Request a Review

Applicants may contact Suncor Support with:

• Full name
• Enrollment email address
• Payment reference
• Brief explanation of the concern

Processing Time

If approved, refunds are typically processed within 7-14 business days using the original payment method where possible.